Technology Support Services

The objective of Technology Support Services (TSS) is to provide effective and efficient computer support for the university campus, commensurate with human and fiscal resources of the institution. The priority of TSS is to provide professional, courteous customer service.

The Technology Support Services Department provides support, installation, and maintenance of computer systems, operating systems, software, computer peripherals, and electronic equipment for faculty, staff, and students. This department also configures computers for local and wide area networks, diagnoses and resolves connectivity issues in relation to the network at the client level.

TSS monitors the specifications and development of computer technologies, documents vendor performance, price, and/or technology updates, and makes recommendations for purchase as well as purchases and inventory parts for PC and other electronic equipment repair.

This department maintains a dialog with users to ensure that all hardware and software applications are working properly on new computer installations and upgrades and that the data is transferred to the proper directories. TSS tracks work orders and makes detailed entries of work performed through the HEAT database and maintains the computer repair shop, benches, tools, and test equipment.

Technology Support Services provides custodianship of the Health Services Medicat/Propharm server, Quest Diagnostic interface server, Student Affairs Odyssey Judicial server, the PIE server, Accounts ACL server, Blackberry Enterprise server, and Purchasing Blueridge server.